Return & Exchange Policy

MX Sports Athletic wants you to be completely satisfied with your purchase. If you need to request an exchange or return, please follow the guidelines below.

1. Return & Exchange Window

You have up to 7 (seven) calendar days from the date you receive your order to request a return due to a change of mind, in accordance with applicable consumer protection law. For manufacturing defects, the exchange period is 30 (thirty) days for non-durable goods and 90 (ninety) days for durable goods.

2. Conditions for Exchange or Return

For your request to be accepted, items must:

•       Be unused, unwashed, and show no signs of wear;

•       Have original tags still attached;

•       Be in original or suitable protective packaging for shipping;

•       Be accompanied by the original invoice or proof of purchase.

Intimate apparel items (e.g., leggings used without hygienic protection) will not be accepted for hygiene reasons, except in cases of manufacturing defects.

3. Accepted Reasons for Exchange

•       Manufacturing defect;

•       Wrong item shipped;

•       Incorrect size (per the size chart available on our website);

•       Change of mind (within the 7-day window).

4. How to Request an Exchange or Return

To start the process, follow these steps:

•       1. Send an email to contact@mxsportsathletic.com with the subject line: "Exchange/Return - Order #[number]";

•       2. Describe the reason for your request and attach photos of the item if there is a defect;

•       3. Wait for confirmation and return instructions from our team within 2 business days.

5. Shipping the Item Back

After your request is approved:

•       For defects or shipping errors: MX Sports Athletic will cover the return shipping cost;

•       For size exchanges or change of mind: the customer is responsible for the return shipping cost.

We recommend shipping with a tracking number. MX Sports Athletic is not responsible for lost packages without tracking.

6. Processing and Refund

After we receive and inspect the item (up to 5 business days):

•       Exchange: the new item will be shipped within 5 business days;

•       Refund: issued according to the original payment method:

•         -> Credit card: refund within 1-2 billing cycles (subject to card issuer);

•         -> Bank transfer/PIX: refund within 5 business days;

•         -> Other methods: subject to review by our finance team.

7. Non-Returnable Items

•       Items showing signs of use, washing, or customer-caused damage;

•       Items without original tags or packaging;

•       Intimate or hygiene items that have been used;

•       Personalized or custom-order items.

8. Contact

For questions or support, contact us: contact@mxsportsathletic.com