Shipping Policy

MX Sports Athletic is committed to delivering your orders quickly, safely, and reliably. Find below all the information about shipping times, rates, and delivery conditions.

1. Delivery Coverage

We ship to all regions nationwide. For international orders, please contact our team to check availability and conditions.

2. Order Processing Time

After payment confirmation, orders are processed within:

•       1 to 2 business days for items available in stock;

•       Up to 5 business days for made-to-order items (when indicated on the product page).

Delivery times begin from the date the package is dispatched, not from the date of purchase.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

•       Standard Shipping: estimated delivery of 6 to 12 business days after dispatch;

•       Express Shipping: estimated delivery of 1 to 5 business days after dispatch;

•       Partner carriers: delivery times vary depending on destination.

Delivery times are estimates and may vary during peak seasons (holidays, promotional events) or due to external factors such as weather conditions or strikes.

4. Shipping Rates

Shipping costs are automatically calculated at checkout based on your ZIP/postal code, package weight, and dimensions. Please review the available options before completing your purchase.

5. Free Shipping

We offer free shipping on orders that meet current promotional criteria. Free shipping conditions are displayed on the website and may change without prior notice.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number by email to monitor your delivery. Tracking information may take up to 24 hours to be updated in the carrier system.

7. Delivery Attempts

If no one is available to receive the package, the carrier will make up to 3 delivery attempts on different days. After the attempts, the package will be held at the carrier depot or post office for a defined period.

If the package is not collected within that period, it will be returned to MX Sports Athletic. We will contact you to arrange reshipment, which may incur an additional shipping fee.

8. Lost or Undelivered Packages

If your package is lost or not delivered within the maximum estimated timeframe, please contact our team. We will open a claim with the carrier and take the necessary steps to resolve the issue.

9. Inspection Upon Receipt

When your order arrives, please verify:

•       That the packaging is intact and free from visible damage;

•       That the items match your order;

•       That the quantities are correct.

If you notice any issue, please refuse the delivery and contact our team immediately at contact@mxsportsathletic.com.

10. Contact

For shipping inquiries: contact@mxsportsathletic.com